Terms and conditions for paid services

Last Updated: 2026/06/23

"Pixso" is an internet software service provided by Shenzhen Pixso Technology Co.,Ltd (hereinafter referred to as "Pixso", "we", or "us"). This Paid Services Agreement (hereinafter referred to as the "Agreement") constitutes a legally binding agreement between you (hereinafter referred to as "you" or the "User") and Pixso regarding the use of Pixso paid versions and other paid services (hereinafter referred to as "Pixso Paid Services" or the "Services").

Before creating an account and using the Services, you must agree to this Agreement. Please read the entire content carefully before agreeing. If you do not accurately understand the content of this Agreement or do not agree with it, please do not use Pixso Paid Services. Your act of clicking to confirm on the webpage, or actually purchasing or using the Services, indicates that you have fully read and understood the content of this Agreement, have agreed to use or subscribe to the corresponding services through a mutual agreement with Pixso, and are bound by all the provisions herein.

Please pay special attention to the clauses in this Agreement regarding our limitation of liability and disclaimers, restrictions on user rights, handling standards for violating usage rules, and the jurisdiction and governing law in the event of disputes.

You agree to the Pixso Paid Services Agreement.

You agree that Pixso reserves the right to amend this Agreement from time to time through reasonable means such as announcements, in-site messages, pop-ups, or emails. The amended Agreement shall replace the original Agreement from the time it is published on the website; however, changes affecting significant user rights and interests will take effect after reasonable notice. Your continued use of the Pixso Paid Services will be deemed as your acceptance of the amended Agreement.

If you are registering, logging in, and using Pixso on behalf of an organization rather than as an individual, you represent and warrant that you have been fully authorized by that organization to agree to this Agreement and any subsequent amendments and supplements on its behalf.

1. Services

In this Agreement, "Pixso Services" refers to the products and services provided by Pixso on the pixso.net website (Pixso official website), including all services provided via web pages, PC clients, etc. The specific service content is subject to what you actually use or subscribe to. "Pixso Paid Services" refers to the Pixso Team Plan, Enterprise Plan, and other paid services.
Depending on actual needs, Pixso may enter into a separate agreement with you. Even in the absence of a separate agreement, the act of using a specific service is deemed as your consent to all requirements related to that service. In the event of a conflict between a separate agreement and this Agreement, the separate agreement shall prevail to the extent of the conflict.
Pixso may change, suspend, or terminate some free services at any time, and reserves the right to adjust the types and forms of free services according to actual conditions. Pixso shall not be liable for any losses incurred by you due to adjustments to free services. Furthermore, we may start charging for free services at an appropriate time in the future. Prior to such adjustments, we will notify you via in-site announcements, emails, or official website notices, and provide a reasonable period for you to download and back up your data.
You agree that Pixso may adjust and upgrade the types and forms of paid services to meet user demand and improve service quality. If it becomes necessary to terminate a paid service for specific reasons, we will notify you in advance via in-site announcements, emails, or official website notices.
You agree that upon termination of a paid service, Pixso's obligation is limited to refunding the amount corresponding to the unused portion of the service period.
Pixso Paid Services are fee-based network services. Clear instructions will be provided prior to use, and they can only be used after you agree to pay the related fees. Specific service details can be found on the Pixso official website, and you may choose the paid service and tier that fits your needs.
Unless specifically stated otherwise, the paid service period is calculated as actual 31 days for "1 month", actual 366 days for "1 year", and actual 1,098 days for "3 years".

2. Account

To use Pixso Services, you must register a Pixso account. You must provide accurate information during registration, and update your account information immediately if any changes occur. You are solely responsible for (a) maintaining the confidentiality of your account and the secure management of passwords, authentication keys, or security credentials used to access the Services, and (b) all activities that occur under your account by you or end users authorized by you. You must notify us immediately in the event of unauthorized access, fraudulent use, or other security incidents involving your account. Except in cases resulting from a breach of this Agreement, we shall not be liable for unauthorized access or fraudulent use occurring within your account.
We and you must proceed with identity verification in accordance with relevant laws and regulations. To use Pixso Services, we may request the submission of additional identity information and related documents for identity verification or qualification checks. Subscription and use of the Services are only possible after such verification and checks are completed. You agree that we may verify the authenticity of the information provided during identity verification directly or by entrusting a third party. If identity verification is not completed in accordance with relevant laws and our requirements, your access to and use of the Services may be restricted.
You represent and warrant that all information provided to us is true, accurate, valid, and up-to-date. You bear all legal liabilities arising from the provision of false or inaccurate information. However, we have no obligation to verify or authenticate the truthfulness, accuracy, completeness, suitability, or currency of the information registered by users.
For account security, please safely manage the mobile phone number, password, email address, and account name used during registration. This information serves as the core credentials for logging into Pixso and using the Services. If you suspect that someone else is using your account information without authorization or that your non-public content may be subject to unauthorized access, please change your password immediately and report it to our customer service.

3. Usage

Subscription and Payment
1. Pixso offers various payment methods; specific methods are subject to what is posted on the official website.
2. All information, including the specific content and features, service standards, paid service tiers, service periods, service fees, and fee structures of Pixso Services, is based on what is posted on the Pixso official website. The name of the purchased service plan will be displayed on your order details page. Please review the above information carefully before subscribing to Pixso Paid Services.
3. Pixso Paid Services can only be used after payment is successfully completed. Prior to full payment, we have no obligation to provide services and technical support (except for free services posted on the official website).
4. You acknowledge and agree that all complimentary service items or promotional activities within the Pixso pricing structure are one-time special benefits provided outside the normal service price, and cannot be converted or substituted for the service price.
Auto-Renewal

The auto-renewal service is premised on the purchase of a membership service. If you agree to enable auto-renewal, Pixso will automatically charge the fee for the next billing cycle via the payment channel (e.g., 2Checkout) 5 days before the expiration of the current auto-renewal cycle. Upon successful payment, the corresponding membership service period will be automatically extended.
1. The billing cycle can be selected on a monthly, quarterly, or annual basis (subject to the options provided by Pixso).
2. Auto-Billing Rules:
  1. After auto-renewal is selected and confirmed, the payment channel will automatically charge the membership service fee for the next billing cycle according to the applicable rules.
  2. Unless you or Pixso explicitly cancel the auto-renewal, auto-renewal and billing will continue indefinitely without a limit on the number of times.
  3. If auto-renewal is not canceled, payment attempts may still be made within a certain period before the membership service expires, even if the account balance is insufficient.
  4. If the payment is successfully processed, the service access rights for the corresponding subscription cycle will take effect immediately.
3. Pixso reserves the right to adjust service prices. In the event of an adjustment, we will notify you of the modified prices via in-site messages, emails, product page notifications, etc.
4. Cancellation Method
  1. 2Checkout Channel: Log in to the platform portal (https://secure.2co.com/myaccount/) → My Products → Cancel the respective product from the subscription list.
  2. Cancellation must be completed at least 7 days before the expiration of the current auto-renewal service billing cycle; otherwise, it will automatically renew for the next billing cycle.
Add-on Purchases and Renewals
1. Existing Team or Enterprise Plan customers may, subject to meeting certain conditions, purchase additional seats, renew the validity period of existing seats, or purchase additional AI Credits.
2. When purchasing additional seat type permissions: The additional purchase amount per seat type is calculated based on the current valid remaining period.
3. When renewing the validity period: The renewal amount is calculated based on the currently applicable number and type of seats and the selected period.
4. When purchasing additional AI Credits: Purchases are made based on the price of the respective credit package.
5. You fully understand and agree to the purchasing policies applicable to purchasing additional seats and renewing subscriptions.
Refunds and Subscription Cancellation
1. You acknowledge that Pixso Services, as network and virtual goods, operate on a "pay-first, serve-later" basis. Once service permissions are activated, they cannot be transferred or refunded (except when the software service is completely unusable due to major defects, when a refund is required by law, or when Pixso determines a refund is applicable).
2. Pixso Services redeemed via a discount code are not eligible for refunds or subscription cancellation.
3. If a refund request is made through customer service within 15 days from the payment date, and Pixso determines that a refund is applicable, the refund process will proceed after downgrading the service permissions. The remaining balance, after deducting the standard daily fee corresponding to the actual days used, will be refunded to the payment account. Refunds generally take no more than 7 business days.
4. If a refund is processed due to special reasons, the actual refund amount is calculated as the balance after deducting (actual days used × standard daily fee) from the actual payment amount.
5. Pixso AI Credits are consumable virtual goods. Each time an AI feature is invoked, credits are deducted based on token consumption. Therefore, except for explicitly stipulated refundable reasons, AI Credits are non-refundable and cannot be canceled, regardless of whether they have been used or have expired. Please reasonably plan your purchase quantity and frequency according to your actual usage.

4. Content and Intellectual Property

The ownership and all related intellectual property rights of the Services (including but not limited to source code, object code, documentation, interface design, layout frameworks, and software/materials provided through maintenance and technical support) belong to us. You acknowledge, respect, and agree not to infringe upon our ownership and intellectual property rights in any manner. Copying, duplicating, transferring, licensing to third parties, or reusing the codes and designs of the above intellectual property without our written permission is prohibited. In the event of a violation, you shall bear the relevant legal liabilities, and we may immediately suspend your use of Pixso without a refund.
You retain ownership of the data you directly create in Pixso, and you have the right to freely dispose of such data in any form, including copying, exporting, and deleting it within the platform.
We may conduct a prior review of all content you disclose or store (including but not limited to uploading, saving, publishing, or posting), but we are not obligated to do so. However, we reserve the right at all times to determine whether such content complies with this Agreement. If it is confirmed that a user's behavior violates relevant laws and regulations or infringes upon the legitimate rights and interests of a third party, we may take measures such as restricting, blocking, or deleting the content, and the resulting losses shall be borne solely by the user. If necessary, we may suspend or terminate the provision of services to that user. If your violation of this clause causes us to bear legal liability to a third party, we have the right to claim the full amount of those losses from you.
For lawful content you originally create and post on Pixso, you retain copyrights and other related rights in accordance with relevant laws and regulations.
You authorize us to take legal action on behalf of ourselves or the user against any third-party infringement of the above content or its derivative works. You warrant that you hold the legal rights necessary to grant such authorization. However, possessing these rights does not mean we will use or distribute the content; this right applies only to content you have made public and does not apply to unpublished personal information and private content. If you have entered into a separate written agreement with us regarding the content you disclosed, the provisions of that agreement shall take precedence over this Agreement.

5. Privacy Policy

By using the Services, you agree that Pixso may lawfully collect and use technical and diagnostic information related to you and your use of the Services. The collected information will be used to improve the content and technology of Pixso Services and enhance service quality. Pixso will not share or sell your information and content to third parties except in the following cases:
1. With your prior explicit consent;
2. When necessary to comply with applicable laws and regulations;
3. In response to a court order or other legal processes;
4. When necessary to protect our rights and interests due to your violation of this Agreement.
The protection of user personal information is a core principle of Pixso. For detailed information regarding the methods of collecting, using, storing, and sharing personal information, as well as the rights you enjoy (access, correction, deletion, refusal of processing, etc.), please refer to our Privacy Policy.
By agreeing to this Agreement, you are deemed to have fully read, understood, and consented to the contents of the Privacy Policy. If you do not agree, please stop using the Services immediately.

6. Data and Information Security

Pixso strives to secure your information by taking reasonable technical measures and necessary means in accordance with the mandatory requirements of relevant laws and national standards. However, please note that uncertain security risks such as data loss, leakage, corruption, or unreadability may exist during internet data transmission, storage, and conversion. You clearly recognize and agree to these internet-based risks and their consequences, and you must take appropriate measures (e.g., data backups) on your own.
Pixso shall not be liable for compensation if your data is lost, corrupted, or if you incur operational losses due to causes not attributable to Pixso's fault, such as the inherent nature of internet technology itself. If your data security is compromised due to Pixso's gross negligence, Pixso's liability for compensation is capped at the total service fees you have paid.
You may directly delete or modify the data you have uploaded and stored in Pixso. Upon the expiration of the paid service period, early termination of the service (including account cancellation), or failure to pay fees, Pixso will only continue to provide the paid services for a certain grace period. After the grace period expires, the paid services will no longer be provided.

7. Limitation of Liability

You understand and agree that Pixso shall bear no liability to you under any of the following circumstances:

Pixso makes commercially reasonable efforts to ensure the continuous and stable operation of the service platform. However, given the nature of internet services, service interruptions or terminations may still occur. Pixso assumes no legal or financial liability for any resulting losses.
While Pixso does its best to ensure the secure backup of customer data, no technology or system can guarantee 100% data recovery. We are not responsible for any direct or indirect losses arising from data loss.
In cases where data recovery from a backup file is required, the recovery is typically completed within 4 to 8 hours, and shall not exceed a maximum of 48 hours. Recovery completed within this time frame is deemed as normal service provision.
Pixso assumes no legal liability for any suspension, interruption, delay, restriction, or temporary outage of Pixso's usage caused by events beyond our reasonable control, such as force majeure, hacker attacks, computer virus invasions, telecommunications operator issues, or government controls. However, we will strive to minimize the resulting losses and impact on you.
Pixso has implemented appropriate technical and administrative security measures to protect the data and personal information you store in Pixso. However, Pixso assumes no legal or financial liability for any leakage of account information, passwords, etc., caused by your negligent management or improper confidentiality, or for any leakage of personal information caused by reasons not attributable to Pixso.
Given that the internet is an open platform, please be fully aware that when you upload and share content such as images or text, there is a risk that such content may be copied, reproduced, modified without authorization, or used for other improper purposes by third parties. You agree to bear these risks and the resulting consequences yourself, and Pixso assumes no responsibility for them.
You are solely responsible for the legality of the files you upload or store through Pixso, the data you input, and the legality of the methods used to obtain such materials. You shall bear all legal responsibilities for any disputes arising therefrom, and Pixso assumes no legal liability whatsoever.
During your use of the Services, you may be exposed to threatening, defamatory, or offensive content from other users, content or behaviors that infringe upon the rights of others (including intellectual property rights), or information published anonymously or under a false identity. Pixso assumes no responsibility for such instances.
Exemptions related to specific security incidents also apply. To the extent permitted by relevant laws, Pixso is not responsible for service interruptions or information leaks caused by computer viruses, Trojan horses, or other malicious programs, or by hacker attacks.
You understand that, due to technical limitations, Pixso cannot guarantee that the provided services are completely free of defects, though Pixso is continuously committed to improving service quality. However, defects that are unavoidable under the industry's technological standards at the time shall not be considered a breach of contract, and Pixso assumes no liability for them.
Content generated, analyzed, summarized, or recommended by Pixso based on AI may be inaccurate, incomplete, or inapplicable to specific scenarios, and does not constitute professional advice such as legal, medical, financial, or investment counsel. You must independently judge and verify whether to use the relevant content. You shall bear the consequences and liabilities arising from your reliance on or use of such content, except in cases caused by Pixso's willful misconduct or gross negligence.

8. Service Modification, Suspension, and Termination

You understand and agree that due to system maintenance or upgrade requirements, Pixso Services may be temporarily suspended or service features may be adjusted. Pixso will announce this in advance through the website whenever feasible, but assumes no legal liability for such events.
Pixso may immediately terminate or suspend all or part of your account and/or your access to the Services without prior notice under the following circumstances. If such circumstances arise from your subjective intent or gross negligence, Pixso has no obligation to refund any subscription fees:
1. The information you provided is inconsistent with the facts, or you violate other member information provision rules;
2. You violate laws and regulations, this Agreement, or other agreements with Pixso;
3. You request the cancellation or termination of your account;
4. You use the Pixso product itself for commercial operational purposes without Pixso's prior consent;
5. Your access to or use of Pixso may pose security risks to Pixso Services, Pixso, or third parties;
6. This Agreement is changed or modified, and you do not agree to the revised Terms of Use.
You understand and acknowledge that in response to technical upgrades, service system reforms, operational strategy adjustments, or significant changes in national technology or regulatory policies, we do not guarantee the permanent provision of any specific service, and we may change the format, specifications, or other aspects of the provided services. Prior to terminating the service or making such changes, we will make reasonable efforts to notify you in advance via one or more methods, such as website announcements, in-app messages, emails, or SMS. Upon termination of the service, we will strive to provide you with sufficient time within a reasonable scope to smoothly handle subsequent matters. If the Pixso Paid Service you have subscribed to is terminated due to the reasons stated in this clause (Article 8.3), we will refund the fees you have paid on a prorated basis for the remaining days of your service period.
If your paid service expires and is not renewed, the paid features will automatically cease (they can be restored upon subsequent payment). However, your used storage space will not be released, your data will not be lost, and you may continue to use the free features.

9. Amendments and Modifications to this Agreement

Pixso reserves the right to amend this Agreement at any time. The amended Terms of Use will be published on the Pixso official website, and such publication shall be deemed effective notice to you. When using Pixso Services, you must carefully read and reconfirm the latest "Paid Services Agreement". In the event of any related disputes, the latest version of the Agreement shall prevail.
If you do not agree with the modifications made by Pixso to this Agreement, you must immediately stop using Pixso Paid Services. If you continue to use Pixso Paid Services, you are deemed to have agreed to our modifications to this Agreement.

10. Special Terms for Minors

Pixso Services are primarily intended for adults. If you are a minor, please ensure that your legal representative has carefully read, understood, and agreed to this Agreement. Furthermore, you may only use Pixso Services or provide information to Pixso under the premise of having obtained consent from your legal representative.
If your legal representative does not agree to your use of Pixso Services or your provision of information to us in accordance with this Agreement, please immediately stop using our services and promptly notify us so that we can take appropriate measures.
You represent and warrant that you are a natural person with full capacity for civil conduct. If you purchase or use Pixso Paid Services in violation of the above warranty, Pixso shall bear no legal liability, including but not limited to refunding payments; any resulting losses shall be borne solely by you or your legal representative.

11. Governing Law and Dispute Resolution

Any dispute arising out of your use of the Pixso Services or related to this Agreement shall be resolved through friendly negotiation between Pixso and you. If negotiation fails, either party may file a lawsuit in the competent court located in the jurisdiction where Pixso is headquartered.
If you use the Services to engage in illegal or infringing acts, you shall bear full responsibility for all resulting liabilities, and Pixso assumes no legal liability. You shall be responsible for fully indemnifying Pixso or any third party for any losses caused thereby.

12. Contact Us

If you have any other inquiries regarding complaints, suggestions, or feedback, please contact us by sending an email to support@pixso.net.

13. Miscellaneous

Pixso has the right to transfer all or part of its rights and obligations under this Agreement to Pixso's affiliates without requiring your separate prior consent, provided that Pixso guarantees that the quality of the services you receive will not be substantially degraded as a result.
You may not assign any of your rights or obligations under this Agreement to any third party without Pixso's prior written consent.
If any provision of this Agreement is declared invalid or unenforceable for any reason, the validity of the remaining provisions shall not be affected, and they shall continue in full force and effect. The invalid or unenforceable provision shall be replaced with another valid provision that best reflects the purpose and intent of this agreement.
Pixso shall not be liable for any failure to comply with all terms and conditions due to circumstances beyond Pixso's reasonable control (Force Majeure).
Pixso may send you notices via in-site messages, or through the phone number, email address, or other contact methods you provided during account registration and use of Pixso Services. Such notices shall be deemed effective immediately upon dispatch, and you are obligated to ensure your contact information remains valid.
Unless expressly confirmed and agreed to in writing by Pixso, Pixso's failure to exercise any right or provision under this Agreement shall not constitute a waiver of such right or provision.
Pixso reserves all rights not expressly granted herein.

Shenzhen Pixso Technology Co., Ltd.